Frequently asked questions

Make a purchase
Click “Add to Cart”, then open your cart and select “Checkout” to complete your order.

Is payment safe?
Yes—our payment processing is 100% secure. A dedicated internet security team ensures a safe, reliable shopping experience. ✅

When do I get my items?
We process orders within 1–3 business days and email a shipping confirmation once ready.

Will I get tracking?
Yes—after purchase, a tracking number is provided.

What does shipping cost?
It depends on where the package ships from. Add your address at checkout to view the shipping fee.

If I order several items
They’re usually shipped in separate parcels.

Return & exchange details

Free returns, even for washed/worn items

30 days: Full refund

180 days: Store credit
We’ll email a refund confirmation once your return is processed. Refunds are typically issued within 10 business days after we receive your return. Due to current order volume, some delays may occur.

Free gift guidelines
If your return drops the order below the promo threshold, the free gift must be returned. Prefer to keep it? We’ll deduct the gift’s cost from your refund or request payment.

Change/cancel after ordering
Not available—orders cannot be changed or canceled post-submission. You can return items; refunds apply to the product total only, not shipping.

Need more info?
Find everything from shipping to product details—See all FAQs.
Fast help: cukajdejohn6590@hotmail.com